Belibeli Super App - Merchant Agreement
Effective Date: 24-Feb-2025

1. Introduction

By subscribing as a merchant on Belibeli, all terms in this document are accepted.

2. Definitions

• Belibeli: The platform for merchant listings, sales, and deliveries.

• Merchant: A business or individual subscribing to Belibeli to list and sell products or services.

• Customer: A user who purchases products or services through Belibeli.

• Subscription: The monthly or annual fee paid by merchants to use Belibeli’s services.

3. Merchant Subscription

• RM10/month or RM100/year for listing and delivery services.

• 3% banking fee for e-wallet and online payments.

• No extra charges for cash on delivery (COD) or QRPay on delivery.

• Subscription fees are non-refundable. Merchant accounts will be deactivated if payment is missed and reactivated upon renewal.

• Payments can be made in-app or via bank transfer to Solaku Sdn Bhd (Maybank 561051252956).

4. Merchant Responsibilities & Branding

• Provide safe, non-expired, and accurately listed products or services.

• Cover re-delivery costs if incorrect or unsafe items are sent.

• Maintain updated shop details and operate on a fixed schedule.

• Protect customer information and submit valid registration documents.

• Submit proof of halal certification (if applicable) for verification.

• Allow Belibeli to display shop names, logos, and product images for platform use, marketing, and announcements.

5. Prohibited Activities

Strictly prohibited on Belibeli:

• Human trafficking, prostitution, illegal money lending.

• Selling banned items (weapons, drugs, hazardous goods, protected animals).

• Engaging in any illegal activities.

6. Deliveries & Order Issues

• Merchants cover re-delivery costs for incorrect or unsafe items.

• Delivery partners cover re-delivery costs for their own mistakes.

• If a customer cannot be reached or refuses an order without a valid reason, no refund is required. Belibeli may involve authorities if needed.

7. Account & Compliance Management

• Merchant accounts will be deactivated if payment is missed and reactivated upon renewal.

• Belibeli may remove merchants who violate these terms.

• Merchants must operate consistently and not open or close their business without a fixed schedule.

8. Business Growth & Promotion

• Belibeli provides an affordable platform for merchants to reach customers.

• Merchants are encouraged to share their Belibeli listings to increase visibility, as Belibeli does not conduct marketing for individual businesses.

9. Liability & Service Disruptions

• Belibeli is not responsible for any indirect damages.

• Belibeli is not responsible for service disruptions due to natural disasters, network failures, strikes, or events beyond its control.

10. Contact Information

For assistance:

📞 +60198896393
📧 [email protected]

Belibeli looks forward to supporting business growth through its platform.