Belibeli Super App - Terms of Service

Effective Date: 24-Feb-2025

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1. Introduction

By using Belibeli, all users agree to these terms.

2. Definitions

• Belibeli: The platform for browsing, purchasing, and delivery services.

• User: Any individual using Belibeli to browse, purchase, or receive deliveries.

• Merchant: A business or individual offering products or services on Belibeli.

• Delivery Partner: A third-party service handling order deliveries.

3. User Responsibilities

• Ensure all provided information is accurate and up to date.

• Use Belibeli only for legal purchases and transactions.

• Respect merchants and delivery partners by providing correct delivery details and being available to receive orders.

• Report any issues with orders to Belibeli promptly.

4. Orders & Payments

• Payments can be made via e-wallet, online banking, QRPay on delivery, or cash on delivery (COD).

• A 3% banking fee applies for e-wallet and online transactions.

• Orders are final upon confirmation; refunds are subject to merchant policies.

5. Deliveries & Order Issues

• Users must be available at the provided address during the estimated delivery time.

• If the user cannot be reached or refuses an order without a valid reason, no refund will be issued.

• If an order is incorrect, expired, or unsafe, the merchant will cover re-delivery costs.

• If a delivery issue occurs due to the delivery partner, the delivery partner is responsible for re-delivery.

• Any suspicious transactions should be reported to Belibeli for further investigation.

6. Prohibited Activities

Strictly not allowed on Belibeli:

• Fraudulent transactions or misrepresentation of identity.

• Abusive behavior towards merchants, delivery partners, or Belibeli staff.

• Any illegal activities, including the purchase of banned or restricted items.

7. Account Management

• Belibeli reserves the right to suspend or terminate accounts violating these terms.

• Users must not create multiple accounts to bypass restrictions or engage in fraudulent behavior.

8. Liability & Service Disruptions

• Belibeli is not liable for any indirect or incidental damages from using the service.

• Belibeli is not responsible for service disruptions due to unforeseen circumstances such as natural disasters or network failures.

9. Contact Information

For assistance:

📞 +60198896393 / +60146998383
📧 [email protected]

Belibeli is committed to providing a smooth and secure experience for all users.